CMCA(UK) is a company committed to continuous improvement and the consistent development of our quality system. To ensure that we continue to deliver on our company policy to ‘Provide products and services of the highest quality and value to our customers. Gaining and more importantly retaining their respect and loyalty’, CMCA(UK) has a Customer Satisfaction Programme which involves conducting routine customer feedback reviews to establish our performance in the eyes of our clients.
We have selected a handful of customers in the last quarter to take part in the framework and facilitate face to face discussions with their CMCA(UK) point of contact. The results so far have been very positive, both in scoring CMCA(UK)’s performance and in highlighting areas that our clients require extra support.
CMCA(UK) have ambitious plans to grow the business but we are committed to achieving this growth responsibly. We will continue to conduct the customer feedback programme on a regular basis both to enhance our relationship with our customers and to ensure the highest quality of service is delivered.