Achieving 100% customer satisfaction is at the very core of CMCA(UK)’s company goals and objectives. As a result, we have set an extremely high standard when it comes to meeting and exceeding our clients’ expectations, striving to maintain a customer-friendly focus on everything we deliver.
We take client engagement and feedback very seriously, ensuring that we maintain regular contact throughout the life of the project, either through our Business Development Manager, Departmental Managers or a dedicated Project Manager.
During 2015 CMCA(UK)’s client feedback programme has continued to grow as we establish new customers and engage with new organisations interested in learning more about our products and services. Below are some of the statistics and soundbites recorded so far this year.
- Our current client feedback programme extends to almost 70 customers across 4 continents.
- Our staff have travelled over 50,000 miles in ensuring that we continue to deliver products and services of the very highest quality.
- Our regular CMCA(UK) Newsletter is distributed to in excess of 5,000 subscribers across 4 continents.
During the feedback visits and conference calls there have been a number of positive comments and recurring themes relating to CMCA(UK)’s performance that are noteworthy:
“CMCA(UK) are probably the best UK Obsolescence parts sourcing company. They fully recognise the requirements of provenance for the parts sourced and the dangers of the grey market”
“We are very impressed by the way things have been dealt with by CMCA(UK). All my queries are responded to very quickly and efficiently, I don’t understand why we have so much trouble getting answers off all our other suppliers”
“Unfortunately your initial report impressed too many people and now the various product managers are asking for your services”
“I have been very pleased with CMCA(UK)’s service, my only problem is keeping up with you!”
“A friendly and flexible approach to our ever-changing business needs”
“CMCA(UK) always provide a fast response to enquiries”
“They consistently deliver timely and accurate obsolescence reports”
“The quality of supplied data is second to none”
We’d love to be in a position to add you to our client feedback programme, so please do not hesitate to make contact with one of our team if you’re interested in learning more about CMCA(UK)’s capabilities.